Standard AI tools give every business the same capabilities. Custom AI agents give your business its own. Built on Microsoft Copilot Studio, Texaport designs and deploys AI agents that are trained on your business data, integrated with your systems, and built around the specific workflows your teams run every day.
Whether that is an HR onboarding agent, an IT helpdesk assistant, a client intake tool, or a complex multi-step approval engine, these agents operate securely across your entire organisation, including teams in different offices and countries. Purpose-built AI, delivered and managed by a UK-based Microsoft Solutions Partner.
Every custom agent build starts with a structured discovery session. Texaport works with your team to identify the right use case, define what the agent needs to know and do, map the data sources and systems it will connect to, and produce a scoping document and cost estimate before any build work begins.
Texaport builds your custom AI agent using Microsoft Copilot Studio, Microsoft's enterprise-grade agent development platform. Agents are connected to your business data, configured with the right permissions, and tested thoroughly before deployment. All build work is done by UK-based engineers with access controlled throughout.
A custom AI agent is only as useful as the information it can access. Texaport integrates your agent with the data sources it needs, from SharePoint and Microsoft 365 to CRM and finance systems, so it can answer questions, trigger workflows, and take actions based on accurate, up-to-date business information.
Texaport deploys your agent with enterprise-grade security by default. Role-based access controls ensure users only interact with the data they are authorised to see. Data residency is maintained within your Microsoft 365 tenant throughout. Deployment covers your entire organisation, including teams in overseas offices.
Once built, your agent needs to behave within defined boundaries. Texaport configures topic coverage, escalation paths, fallback handling, and acceptable use guardrails so the agent responds appropriately in every scenario, and so your team knows exactly what it will and will not do.
AI agents require ongoing attention as your business and data change. Texaport's managed service monitors agent performance, handles model and knowledge base updates, responds to issues, and identifies opportunities to extend the agent's capability over time. You gain the benefit of AI without the overhead of managing it yourself.
Generic AI tools answer from publicly available information. A custom AI agent built by Texaport answers from your business data, your processes, and your specific context. That means answers that are accurate, relevant, and directly useful to the person asking, whether they are in your Edinburgh office or working remotely in another country.
Custom AI agents can do more than answer questions. They can initiate workflows, update records, trigger approvals, assign tasks, and escalate issues based on what a user asks or what a system event triggers. This removes the need for human involvement in predictable, repeatable processes and frees your team for higher-value work.
Every agent Texaport builds is designed with security and compliance from the first line of configuration. Data stays within your Microsoft 365 tenant. Access is controlled by role. For businesses with teams in multiple countries, Texaport configures data boundary controls that keep the agent compliant with GDPR and any applicable local requirements.
Start with a discovery and scoping session. We will define the right use case, what the agent will do, and exactly what it will cost before any build work begins.
