Microsoft Copilot Studio is a low-code platform that helps you build custom AI assistants, called Copilots, for Microsoft 365 apps.
Whether you're streamlining tasks or creating AI tools, Copilot Studio lets you design assistants that fit your business.
This article explains what Copilot Studio can do, how it works, and how you can start building your own Copilot.
Table of content
- What can you do with Microsoft Copilot Studio?
- Who can create with Microsoft Copilot Studio?
- How do you build your own Copilot in Microsoft Copilot Studio?
- Get access to Copilot Studio
What can you do with Microsoft Copilot Studio?
Copilot Studio lets you create AI assistants that fit your business needs. These Copilots go beyond the standard features of Microsoft 365 Copilot.
They can work with apps like Word, Excel, and PowerPoint. You can also embed them into internal or external websites. They automate workflows, connect with your company’s data, and handle tasks unique to your industry.
You control how your Copilot works. It can automate processes or improve teamwork. This makes it a strong tool for solving business problems.
Who can create with Microsoft Copilot Studio?
Microsoft Copilot Studio is open to both technical and non-technical users. Here’s who can benefit from it:
-
Developers: If you’re a developer, you’ll love the advanced options. You can create detailed Copilots that fit into your systems, adding custom commands and complex workflows.
-
Business users: If you don’t have coding skills, don’t worry. Copilot Studio has a simple interface. You can use pre-built tools to tweak existing Copilots or make new ones. It’s easy to automate your work without needing a technical background.
How do you build your own Copilot in Microsoft Copilot Studio?
Creating a Copilot tailored to your organisation's needs is simple with Microsoft Copilot Studio. Here’s a step-by-step guide:
Define your goal
Start by choosing the task you want your Copilot to help with. It could be streamlining workflows, automating tasks, or improving customer service. A clear goal is key.
For example, you could create a Copilot to help users submit IT support tickets. It could also suggest solutions to common problems before they send the request.
Use pre-built components
Copilot Studio comes with ready-made AI tools such as text generation, data analysis, and workflow automation.
These components make it easy to put together a solution without needing to code. For an IT helpdesk Copilot, you could use these components to identify user issues from input and suggest possible fixes before escalating the issue.
Customise to fit your needs
Adjust the components to meet your organisation's specific challenges. You can integrate knowledge bases, match your team’s processes, or create responses based on real-time data. Customisation makes sure the Copilot gives useful and relevant insights.
For example, in an IT helpdesk, you can set your Copilot to offer solutions based on past tickets or prioritise issues by urgency. This flexibility lets you fine-tune the Copilot, so it continues to fit your organisation’s needs.
Test and deploy
Before rolling it out, test your Copilot to ensure it performs as expected. For instance, with an IT helpdesk Copilot, confirm that it accurately suggests solutions and collects all necessary information for support tickets.
After fine-tuning, deploy it organisation-wide to improve user experience and operational efficiency.
Get access to Copilot Studio
You can access Copilot Studio as a standalone web app or as an app within Teams.
Pricing starts at £164.40 for 25,000 chatbot interactions each month. It is also available through the Microsoft 365 Copilot license, starting at £24.70 per user each month.
To get the most out of Copilot Studio, explore its features. Start with a basic Copilot, test its functions, and see the benefits.
After that, you can expand its use. Talk to different teams in your organisation to find ways it can help with their workflows.
Conclusion
Microsoft Copilot Studio gives you control over AI and offers more flexibility than standard tools. Whether you're a developer or a business user, you can build smart assistants that meet your needs.
By automating tasks, improving workflows, and solving unique challenges, you can boost productivity and enhance user experiences in Microsoft 365.
