IT Management from a Managed IT Service Provider
Texaport is a full-service Managed Service Provider, helping clients move beyond workstation support and integrating IT strategy, management and planning. For many clients, managing their technology suppliers and services proves to be time consuming and administratively troublesome.
When troubleshooting Business IT issues, even with an internal team, businesses have to contend with several services which could be the root cause of problems, during which the various providers will have to be consulted and liaised with in order to diagnose the issue fully if at all.
For example, the simple sending of an email could be a hardware issue, software issue, email provider issue, internet service provider issue or a user error. Negotiating through these options and providers and narrowing down the possibilities can be extremely time consuming which is where Texaport can step in to assist.
Texaport provides clients with a value-added service where clients are provided with consulting, management, direction and planning services for their IT and technology services and providers. In this way we can take the hassle out of IT management for our clients.
We call this our “Holistic Approach”, where we take care of all of our clients’ services under the Texaport umbrella, helping clients to manage and improve on their services throughout their organisation.
As businesses adopt more cloud services to perform their daily tasks and move away from centrally, or individual machine, based applications, keeping track of these can cause organisations pain.
Texaport keeps a record of these services for clients as well as (where possible) managing the provision and support of these, This allows clients to go about their business without the overhead of managing their numerous services and suppliers with the peace of mind that their IT partner is taking care of that.
For the majority of small to medium sized businesses IT services and systems are adopted after they are necessary, impeding progress while these changes are implemented, hardware is configured and new processes are adopted to fit the new model of business.
Texaport’s client liaisons work with clients to plan out their future IT need, aligning this with their business goals and growth to ensure that potential spend and impacts on business are accounted for.
This allows clients to focus back on their business, while Texaport focuses on supporting and managing their IT.
Awareness of trends in IT and computing is growing among the average users. Common phrases, technologies and services are well known but in some cases misunderstood or incomprehensible.
Knowing what technologies, services or products to bring into your business can be difficult, identifying the benefits and implications of these can take a great deal of time and effort for normal business users.
Texaport assist clients by consulting with them on relevant services and looking into improvements and new systems to advise on the most appropriate and effective solutions for them.
These consultancy sessions align with the planning service and form a core element of the Service Review Meetings between the key decision makers within the client’s business and the Client Liaison.
Texaport recommends and provides hardware for clients based on years of experience and understanding of client needs. Hardware provided by Texaport will be fit for purpose for its entire lifecycle and fully supported by Texaport Engineers should the worst happen.
Texaport’s rigorous supplier vetting ensures that a consistent high quality of service is provided to Texaport and clients.
As such, to expedite hardware procurement Texaport will have an agreed “minimum specification” of devices agreed with clients at the commencement of the agreement with flexibility to upgrade the specifications for individuals whose job demands an improved performance from their hardware.
Texaport recommend planned hardware refreshes to ensure maximum efficiency and capability of hardware. Texaport work with our clients to instigate a “rolling replacement program” to anticipate hardware costs and budget for replacement on a regular basis.
Business Continuity and Disaster Recovery
At Texaport, we help clients understand the impact of business outages and incidents ranging from individual users’ absences to site-wide power loss or damage.
The average cost of an hour of downtime in a 2014 Gartner report comes in at a minimum of £75,000 on average for large companies. For small to medium enterprises (SMEs) the non-financial impact can be much more devastating; costing customers, impacting on services and damaging reputations.
For this reason:
- Many of our services are “hybrid” approaches to solution building with physical assets and “cloud” based assets working in tandem to achieve the desired results.
- Remote working is a strong consideration when implementing new working practices and services.
- Redundant internet connections are recommended to mitigate loss or failure, always with business SLAs in place.
Many businesses fail to consider IT incidents or impacts in their Business Continuity Planning, assuming that “business as usual” can be achieved without preparation.
As part of our IT Management we sit down with clients to ensure a robust strategy is devised and updated resulting in prepared businesses able to recover from incidents and continue business within minutes, not hours.
IT Director As A Service
For most SMEs IT falls under the remit of a manager or director whose primary focus is another area of the business. IT regularly falls under the responsibility of Finance Directors whose primary drive is to ensure that IT does not become a “black hole” of funding. For this reason, IT investment is regularly passed over, in favour of revenue generating departments.
Dedicating resource specifically to IT Direction can be hugely beneficial to the business however, as IT then becomes an anticipated cost and time saving mechanism with the right approach. IT measures, tools and policies can also help reinforce or implement key strategic policies for the business. IT security also affects the business as a whole and without Direction, companies may not realise where the most effective return on investment can come from.
Texaport assist clients with IT Director As A Service, where a dedicated Virtual IT Director will liaise at board level to ensure IT is adequately considered, invested in and responsible throughout the business.
Texaport’s IT Director As A Service helps:
- Define and Execute a clear, effective IT Strategy
- Budget IT Spend based on the IT Strategy and historical spend
- Design appropriate infrastructure
- Ensure quality, secure applications are implemented throughout the business
- Identify, Design and Implement IT policies throughout the business
- Project Manage
- Manage Suppliers
- Ensure Technology compliance throughout the organisation
We utilise best-in-class IT technology and professionals to audit your current systems, infrastructure and software. This information forms the basis of the initial agreement of support. Our Client Liaison will then work with your key decision makers to devise a long-term roadmap for our businesses.
Our Helpdesk is available to clients for remote support as well as on-site engineers being available should clients require physical presence at their premises.
For more details about IT support click below.
Why work with Texaport?
Our support is delivered in a prompt, but structured way – prioritising support issues based on urgency & impact to your users. You can always reach our team quickly by phone, email or web.
Our team aren’t only here for when things go wrong. We proactively monitor & maintain your network to identify issues before they have an impact on your users. Our tools allow us to be the step ahead.
We have years of front-line technical expertise within the small-medium business space. We are the go-to trusted source for IT strategy, planning, consultancy and of course all support needs.
Unlike much of our competition – Texaport’s approach is holistically-focused. We tailor our support and your systems to your business and your users, putting them ahead of the IT.
When you need support – the last thing you need is to be limited by an inflexible structure of block hours. Our support is unlimited – call the friendly team and get the support you need, when you need it.
As your business grows & develops, we will move with you on that journey. Our wide-range of expertise allows us to offer you consultancy & strategy to plan for the future demands of your IT.
We understand that budget is critical to small-medium businesses. That’s why at Texaport we deliver technically & commercially responsible IT management and procurement.
The security of your data is at the heart of our operation. We not only treat our access to your systems with the upmost confidence, but consult around the best security practice for your network.
As your business demands change, so can your IT & our delivery. Texaport are here to guide you and support your demands to ensure your systems remain stable, but flexible.