How to transfer Microsoft Authenticator to a new phone

The Microsoft Authenticator app helps organisations and their team members to protect work accounts, adding an extra layer of authentication. The application relies on your phone to verify your identity by generating codes and push notifications.

When it comes to changing your phone, there are certain steps you need to take to continue using the app with your credentials. This guide will walk you through how to move Microsoft Authenticator with and without your old phone.

Table of contents

1. Steps to move Microsoft Authenticator to a new phone
2. Move Microsoft Authenticator without your old phone
3. Conclusion

Steps to move Microsoft Authenticator to a new phone

Step 1: Sign in to your Microsoft account

• Go to www.office.com and sign in with your Microsoft 365 account

• Before you log in, Microsoft will require you to approve sign-in with the Microsoft Authenticator app.

• Open the app on your old phone and verify your login credentials

Step 2: Edit security info in your account

• Once signed in to www.office.com on your PC, click on your profile picture on the bottom left, then click ‘View account’.

• On the menu to the left, choose ‘Security info’.

• Click ‘Add sign-in method’, then choose Microsoft Authenticator.

Step 3: Download the Microsoft Authenticator app on your new phone

• On your new phone, install the Microsoft Authenticator app, then click ‘Next’.

• Sign in to the Microsoft Authenticator app with your Microsoft account on your new phone
• You will be asked to authenticate again with the app on your old phone.

Step 4: Set up Microsoft Authenticator on your new phone

• Use the app on your new phone to scan the QR code on your PC’s screen. Click ‘Next’ after you scan.

• Microsoft Authenticator will send you a test to see if your account is successfully connected to the app. Go to the app on your new phone and enter the number shown on the screen. Then, click ‘Next’.

• You’ll see a window showing ‘Notification approved’. Click ‘Next’ and you should be all set to use the app on your new phone.

• You can choose to erase your old phone's data or keep it and use the Microsoft Authenticator app on any of your phones to authenticate your account sign-in.

Move Microsoft Authenticator without your old phone

Moving the Microsoft Authenticator app to a new phone should be done before you wipe out or remove your old phone.

If your phone is stolen or reset accidentally before all the steps are taken, admin access is required to help with your transfer. It is advisable that you contact your company’s IT support specialist to resolve the issue.

Conclusion

Keeping your account safe is crucial for you and your organisation. By using Microsoft Authenticator, you enhance the security of your account and help protect your organisation’s data.

At Texaport, our Microsoft-certified experts are here to help you maximise the potential of Microsoft products, ensuring a seamless, secure, and efficient workflow for your business. Learn more about how Texaport can help you unlock the potential of Microsoft 365 or contact us today to explore what we can do for you.