Outsourced IT Support
engineering team working with you as required to ensure maximum uptime for your IT equipment with minimal disruption.
Managed IT Support
Texaport’s outsourced IT support works within service-based agreements consisting of an agreed scope to meet client needs at an affordable monthly cost.
With an extensive track record of devising and developing technical solutions for businesses, Texaport provides not only the technical knowledge and aptitude to build scalable and robust solutions but also has the business acumen to communicate and understand your business requirements.
We utilise best-in-class IT technology and professionals to audit your current systems, infrastructure and software. This information forms the basis of the initial agreement of support. Our Client Liaison will then work with your key decision makers to devise a long-term roadmap for our businesses.
Technical support is provided by our engineering team in accordance with the details of the agreement with our engineering team working with you as required to ensure maximum uptime for your IT equipment with minimal disruption.
Your Client Liaison is in touch regularly with the internal key decision makers, as the de facto “IT Manager”, to ensure our engineering team are meeting your expectations and to arrange formal review meetings and development planning. Through this we ensure that Texaport and clients are always aligned with expectations and objectives.
Edinburgh IT Helpdesk
Our IT Helpdesk engineers are available to call throughout the week for our clients with 90% of issues resolved with one phone call. Knowing that your IT partner has your back at the end of a phone call gives peace of mind to users and business owners we work with.
Any issues unable to be resolved on the call will be ticketed and an engineer will respond within our standard SLA timelines.
Server Support from Texaport
Servers are specialised computers, dedicated and designed to process multiple simultaneous requests and deliver data to networked computers or over the internet. The beating heart of businesses, Servers spend over 99% of their lifespans powered on and active. Relied on for a number of functions including file storage, user management and application hosting, these are the most important devices within the business.
Texaport supports servers as part of our managed service agreements and ad-hoc for clients outside of agreements on an hourly billing basis. With servers being active 24/7, it’s imperative that they are available as and when required by the users.
Supporting these devices for Texaport means supporting the users, software and devices networked to these devices. Ensuring that the software operates effectively is as important as the device powering on and the services being available.
Texaport’s in-house engineers work to support the Operating Systems (Windows, Linux and MacOS), Software (Mail, CRM, Line of Business etc.), firmware and peripherals (Backups, Printers etc.) of these devices on a daily basis.
Many businesses have been moving to “cloud hosted” or “offsite” server solutions for their business, with physical on-site servers being looked at by small businesses as unnecessary for their needs. This is a common fallacy as on-site servers can help more effectively manage users, accounts and data in one central location and end up saving money in the long term compared to most cloud solutions.
Texaport will support on-site and off-site solutions employed by the customer and embraces hybrid solutions, helping clients to benefit from the advantages of both options.