Boost productivity and beat the downturn with outsourced IT support


Faced with a slowing economy, labour shortages and the uncertainty caused by America’s tariff agenda, British businesses need to cut costs and boost productivity.

One of the best ways to boost the productivity of your team and your business is to invest in new technologies.

This is where UK businesses hit a barrier. Ninety-five per cent of businesses cannot find enough qualified technology workers to meet their needs.

The fastest way to bridge this gap is with an outsourced IT support company.

 

Table of contents
  1. Solving the UK productivity puzzle with technology
  2. Using technology to control and cut costs
  3. Held back by the rising cost of in-house IT support
  4. Outsourced IT support as a springboard to growth
  5. How can we help?

 

Solving the UK productivity puzzle with technology

There are some obvious challenges facing UK firms and public-sector organisations in 2025. For a start, Britain has a productivity problem.

Since the financial crisis, per capita productivity has flatlined. That isn’t just a problem for the Treasury. It’s a drag on the performance of individual firms. A 20% boost in worker output would confer a significant competitive advantage.

Any strategy to close this productivity gap must start with technology. A recent KPMG study found that investing in new technologies gave at least a 10% performance uplift.

And that’s an average figure. Some technologies yield an even greater return. Investing in AI, for instance, can improve productivity by as much as 25%.

 

Using technology to control and cut costs

Productivity isn’t the only challenge British firms face in 2025. They are also being buffeted by rising costs.

A survey by the British Chambers of Commerce (BCC) found 55% of firms saying they were under pressure from tax increases as well as rising input prices.

The same phenomena were evident in the public and third sectors. Cost pressures on NHS budgets are predicted to rise indefinitely, on current trends. And the charity sector has said it expects to be hit hard by recent increases in tax and national insurance.

Again, this is an area in which investment in technology can yield significant, and often rapid, results. Once recent study, for instance, found that companies that had invested in technology-driven transformation cut costs by 47% compared to competitors.

 

Held back by the rising cost of in-house IT support?

If investing in technology can help organisations both cut costs and increase productivity, the obvious question is, why isn’t everyone doing it?

Part of the answer is the challenge we identified at the start of this piece: the talent gap. You need skilled IT team members not only to plan and carry out the migration from old to new systems but also to train employees and to provide ongoing support.

How can you do that when, for many companies, it’s difficult to recruit the employees you need just to support your existing IT ecosystem? Nor does the challenge end there. Because even as things stand, the cost of delivering IT support is already rising.

A recent survey of CIOs found that an average 9% increase in technology- and support-related costs was acting as a barrier to innovation. Another survey estimated that the average UK small-to-medium enterprise (SME) was losing an average of over £60,000 a year, because the challenge and labour of providing in-house IT support, and other specialist functions, were distracting them from their core business activities.

This is the challenge for British businesses, charities and public sector organisations. The best way to make progress against heavy economic headwinds is to invest in new technology.

But the employees they need to deploy and support that technology are harder to find, and more expensive to hire, then ever. And the cost of running their in-house IT helpdesk  is rising all the time, even with current levels of demand.

The answer is to outsource your helpdesk to one of the UK’s leading IT support companies.

 

Outsourced IT support as a springboard to growth

Outsourcing your IT support gets you instant access to market-leading technical talent, without delay or the need for upfront recruitment and onboarding costs. Under the terms of your outsourced IT support agreement, you have continuous access to the expertise you need, without ongoing payroll and other costs.

By outsourcing your support, you also get access to the systems you need to operate an effective IT helpdesk across a modern enterprise. These can range from advanced logging and diagnostics tools through a modern automated ticketing system to remote assistance and control platforms.

Taken together, these features of outsourced IT support have the immediate benefit of helping you reduce both capital and operational expenditure. One recent study found that by outsourcing their IT helpdesk, organisations can reduce support-related costs by anything up to 45%, compared to doing everything in-house.

Perhaps more importantly still, by outsourcing to an IT support company, you get instant access to expertise in new, innovative technologies and the infrastructure required to run them.

Whether you want to move sensitive data and operations to the cloud, benefit from intelligent automation, or embrace other types of technology and innovation, outsourcing your IT helpdesk is the fastest way to onboard the support employees and expertise you need to make that happen.

 

How can we help?

Texaport is one of the UK’s leading providers of outsourced IT support to both the public and private sectors.

Our consultants and engineers have the specific knowledge you need, to benefit from an instant productivity boost, to integrate and migrate to new technologies, and to meet your cyber security, compliance and other challenges.

Contact us today to speak to one of our consultants, to find out how technology can help you achieve your goals.

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