Microsoft Dynamic 365 pricing explained

Finding the right business management software can be a long process, but Microsoft Dynamics 365 stands out as a leading choice. Incredibly flexible and customisable, combining cutting-edge ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management), to help streamline business operations, improve customer service, cut costs, and drive growth.

While it has many impressive features, Dynamics 365 pricing can be confusing. With multiple licensing options, user types, and deployment choices, figuring out what you need and how much it'll cost — can get a little overwhelming.

In this complete guide, we'll break down Dynamics 365 pricing clearly and concisely to help you make informed decisions that fit your business needs and budget.

Table of contents

1. What is Microsoft Dynamics 365?
2. Understanding Dynamics 365 pricing
3. Microsoft Dynamics 365 pricing breakdown
4. Choosing the right plan for your business
5. Key takeaways

What is Microsoft Dynamics 365?

At its core, Microsoft Dynamics 365 helps organisations manage everything from sales and customer service to finance and marketing, all within one platform.

Its greatest advantage is its flexibility. You can choose only what you need, so you're not bogged down by unnecessary applications, whether you're looking to improve sales pipelines, automate processes, or deliver a more personalised customer experience. And because it’s in the cloud, your teams can access applications from anywhere at any time.

Companies from various industries use Dynamics 365 to streamline operations and drive growth. It helps manufacturers manage supply chains and production schedules, retailers lean on it to personalise marketing and track inventory, while financial firms use its powerful reporting and compliance tools.

Common use cases include:

• Sales and customer service: Track leads, automate follow-ups, and improve client relationships.
• Finance and operations: Simplify accounting, manage budgets, and forecast with accuracy.
• Marketing: Create and measure multi-channel campaigns to boost engagement and conversions.

Understanding Dynamics 365 pricing

Assessing your Microsoft Dynamics 365 budget is vital before implementation. As a SaaS platform, you can tailor the platform to match your business requirements – whether that’s Sales, Marketing, Customer Service, Field Service, or Project Operations. That way, Dynamics 365 helps you cut costs by ensuring you're paying only for what works for your organisation.

A few things will affect the final price:

Number of users

Each user will require a licence that incurs a monthly cost, similar to Microsoft 365.

Access requirements

Microsoft offers different licence types, depending on what each user needs. For example, some users may require access to Customer Service and Sales, while others may only need access to one.

Cloud or on-premises

Cloud-based systems have lower upfront costs and are updated automatically, which is why we always recommend a ‘Cloud First’ strategy. Plus, keeping your data on-site on your own servers may incur extra costs.

Add-ons

You can add extra features and connect Dynamics 365 to other systems, like getting more detailed reports or linking it to other Microsoft products. These extras can be useful, coming with the benefit of flexibility, letting you customise the price based on the modules that you need.

Microsoft Dynamics 365 pricing breakdown

Microsoft Dynamics 365 offers flexible CRM and ERP pricing to suit businesses of different sizes and needs. Here’s a quick overview of the available UK pricing.

Dynamics 365 Professional pricing

Ideal for companies that need core CRM functionality without the extras.

• Sales Professional: £50.00 per user/month – Core sales capabilities and access to case management.
• Customer Service Professional: £38.40 per user/month – Case and knowledge management, plus lead creation.
• Team Member Licence: £6.20 per user/month – Light access for viewing data and performing basic tasks across:
  • Dynamics 365 Operations
  • Dynamics 365 Sales
  • Dynamics 365 Customer Service
  • Dynamics 365 Field Service

Dynamics 365 Enterprise pricing

The enterprise structure is designed for larger organisations that need comprehensive functionality across sales, customer service, and operations.

• Individual App/Base Licence: £80.70 per user/month – Choose from:
  • Dynamics 365 Sales
  • Dynamics 365 Customer Service
  • Dynamics 365 Field Service
• Additional App/Attach Licence: £15.40 per user/month – Add a wide range of apps to an existing base licence at a discounted rate. This includes everything from marketing to supply chain management apps.
• Device Licence: £131.50 per device/month – Allows multiple users to access Dynamics 365 on a shared device without separate user licences.
• Team Member Licence: £6.20 per user/month – Light use of Dynamics 365 apps (same as Professional Team Member).
  
  

Further considerations

• The above prices are not reflective of any current offers or discounts. For the most up-to-date pricing, contact us to speak to an expert today.
• When buying a Sales Professional and Customer Service Professional for a single user, you’ll get a discounted cost of £64.10 per user per month.

Choosing the right plan for your business

To make sure you choose the best solution for your business, it's important to ask these questions:

What are your business needs?

Identify which specific functions (Sales, Customer Service, Marketing, etc.) are essential for your operations. This will ensure that the features are tailored to your organisation's needs and prevent additional costs.

How many users will need access?

The number of users will impact the overall cost, so it’s crucial to consider both the size of your team and what their roles are.

What about flexibility?

If your business plans to scale or needs specific customisations, consider whether a more flexible enterprise plan or a lighter professional plan is best.

What’s your budget?

Think not only about initial costs but also ongoing expenses. Will you need any add-ons in the future? It’s important to regularly assess your budget to ensure the costs are optimised for your business.

Key takeaways

With the help of our guide, we hope that making the right choice is now easier. Here’s a quick recap of the key takeaways:

• Dynamics 365's flexible CRM and ERP price options are designed to fit all types of businesses.
• Dynamics 365 pricing is based on the number of users, access requirements, deployment, and additional add-ons.
• Choosing the right licensing options will help you tailor the costs to your business.
• Dynamics 365 has options to meet the requirements of businesses of all sizes.

If you need help designing a Dynamics 365 solution for your organisation, we want to hear from you. Contact us today to get started.