IT POLICIES

We help your organization and users comply with IT rules and guidelines.

IT Disaster Recovery Consultants For Your Business

 As well as Business Continuity Planning, Texaport assist clients with recovering from disasters. With expert Technical Direction the Recovery Point Objective (RPO) can be reached

much faster, resulting in less reduced capacity or downtime for the business.

 

The average cost of an hour of downtime in a 2014 Gartner reportcomes in at a minimum of £75,000 on average for large companies. For small to medium enterprises (SMEs) the non-financial impact can be much more devastating; costing customers, impacting on services and damaging reputations

 

A disaster could be identified as any number of incidents within the business, not just an event physically impacting the site. For example a virus infected email or file could be activated and spread throughout the business in seconds disabling users, locking accounts or bringing network speed to a standstill

 

Planning for these events and how to return to business as usual is an important element of every Business Management Plan.Texaport assist clients by advising on the most robust solutions and evaluating suppliers for security, their Time to Recovery and their quality so that clients don’t have to.

Business Continuity Planning

Does your business plan for the worst? What would happen in the event of a serious IT incident? Can your employees work from home? Is your data available elsewhere? Are your services provided with redundancy

At Texaport, we help clients understand the impact of business outages and incidents ranging from individual users’ absences to site-wide power loss or damage.

The average cost of an hour of downtime in a 2014 Gartner reportcomes in at a minimum of £75,000 on average for large companies. For small to medium enterprises (SMEs) the non-financial impact can be much more devastating; costing customers, impacting on services and damaging reputations.

For this reason:

  • Many of our services are “hybrid” approaches to solution building with physical assets and “cloud” based assets working in tandem to achieve the desired results.
  • Remote working is a strong consideration when implementing new working practices and services.
  • Redundant internet connections are recommended to mitigate loss or failure, always with business SLAs in place.Many businesses fail to consider IT incidents or impacts in their Business Continuity Planning, assuming that “business as usual” can be achieved without preparation.

As part of our Managed Service Agreements we will sit down with clients to ensure a robust strategy is devised and updated resulting in prepared businesses able to recover from incidents and continue business within minutes, not hours.

Virtual IT Director

For most SMEs IT falls under the remit of a manager or director whose primary focus is another area of the business. IT regularly falls under the responsibility of Finance Directors whose primary drive is to ensure that IT does not become a “black hole” of funding. For this reason, IT investment is regularly passed over, in favour of revenue generating departments.

Dedicating resource specifically to IT Direction can be hugely beneficial to the business however, as IT then becomes an anticipated cost and time saving mechanism with the right approach. IT measures, tools and policies can also help reinforce or implement key strategic policies for the business. IT security also affects the business as a whole and without Direction, companies may not realise where the most effective return on investment can come from.

Texaport assist clients with IT Director As A Service, where a dedicated Virtual IT Director will liaise at board level to ensure IT is adequately considered, invested in and responsible throughout the business.

Texaport’s IT Director As A Service helps:

  • Define and Execute a clear, effective IT Strategy
  • Budget IT Spend based on the IT Strategy and historical spend
  • Design appropriate infrastructure
  • Ensure quality, secure applications are implemented throughout the business
  • Identify, Design and Implement IT policies throughout the business
  • Project Manage
  • Manage Suppliers
  • Ensure Technology compliance throughout the organisation

Compliance

Depending on the compliance needs of the business and standards required, Texaport can assist in ensuring technical enforcement and management of the IT elements of compliance.

The most common standards companies seek to comply with are ISO standards, legal regulations or security standards.

Over 10% of businesses and charities require suppliers to adhere to cyber standards, primarily the Payment Card Industry Data Security Standard (PCI DSS) or ISO 27001.

These standards and the compliance of the business with them are sought for many reasons including: legal, industry standards, professionalism, growth or to structure the business more effectively.

Holding ISO 9001 and 27001 accreditations, Texaport understand the compliance processes for businesses as well as the technical ramifications of these changes. As these are not specifically IT focused standards, Texaport recommend working with external parties and cross-departmentally to ensure consistency throughout the organisation.

Cyber Essentials is a standard which companies may seek to comply with, as the National Cyber Security Centre has recommended that organisations work within this guidance agreed with GCHQ and the UK Government. Cyber Essentials provides base-level Cyber Security standards for companies to comply with to secure data, users and customer confidence, additional details of which can be found here.

The General Data Protection Regulations or GDPR came into enforcement in May 2018, encouraging companies to consider, in greater depth, the measures and requirements for securing personal data. As a legal regulation the GDPR are far reaching throughout the corporate world with many companies offering in-depth guidance and services. Texaport can assist companies ensure technical measures are implemented and upheld throughout the organisations as well as guiding, implementing and supporting clients through the GDPR standards set by IASME (Information Assurance for Small to Medium Enterprise). Details of which can be found here.

GDPR Compliance

Ensuring that companies operate within the standards they have dedicated themselves to can be a challenge with different departments and individuals lacking the clear oversight of the standards and implications of non-compliance. The General Data Protection Regulations (GDPR) are a comprehensive set of rules and regulations governing the handling, storage and use of personal data, as such compliance requires a “holistic approach” and Texaport can assist with technical compliance.

On-going compliance from Texaport ensures that all users and devices remain compliant with the GDPR framework. To assist companies in on-going compliance Texaport install agents on to the machines in use by the business which monitors compliance and reports monthly to the organisation on the progress, non-conformances and liabilities.

Cyber Essentials Compliance

Ensuring that companies operate within the standards they have dedicated themselves to can be a challenge, with different departments and individuals lacking the clear oversight of the standards and implications of non-compliance. Cyber Essentials is primarily a technical control of the IT environment and Texaport can assist in ongoing compliance as well as initial auditing and certification.

On-going compliance from Texaport ensures that all users and devices remain compliant with the Cyber Essentials framework, resulting in smooth and consistent re-certification and ensuring Cyber Liability insurance continues to be valid for the organisation.

To assist companies in on-going compliance Texaport install agents on to the machines in use by the business which monitors compliance and reports monthly to the organisation on the progress, non-conformances and liabilities.

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