Over recent months, remote working has become a vital trend in the business landscape thanks to the COVID-19 pandemic.
As we move forward and the world starts to recover from the crisis, more than half of UK workers still want to continue working from home.
While remote working offers many benefits for employees and businesses alike, it’s still a major challenge for many organisations to adapt to this new way of working.
Before the pandemic, most workers had never worked from home before, and as such, organisations don’t have the infrastructure to support remote staff.
Technology and software products are key to helping your staff work remotely. As a leading managed IT services provider, Texaport understands the importance of having a strong IT support system in place for remote staff.
If your company wants to help its employees to work remotely in 2022 and beyond, then here are some proven IT support strategies.
Provide 24/7 Support
Alongside remote working, flexible hours have become a key trend following the pandemic, and staff now have the opportunity to request flexible working hours from day one.
As such, your staff might need support around the clock to keep their IT systems working efficiently. Therefore, you should try to offer 22/7 IT help.
Managing a 24/7 IT support system can be challenging if you do it in-house, which is why many organisations are working with companies like us.
Our team can manage your IT support and provide around the clock help and advice to your team so that they can work efficiently at any time.
Protect Company Hardware
Asking your staff to use personal devices, such as smartphones, tablets and laptops, can lead to cyber security issues. Also, these devices might not have the security solutions you need to protect your business’s data, and you can’t monitor their software updates.
Offering your remote staff with company hardware can reduce the risk and improve your company’s cyber security, but you need to make sure that it is protected.
Providing cyber security training to your team can help, but so too can ensuring that your devices have robust anti-virus protection and are updated regularly.
Monitoring and managing this can be a challenge, which is why outsourced IT experts like us can help you to save time and ensure the ongoing safety of your team’s devices.
Find The Right IT Support Provider
Managing IT support in-house can be a challenge, particularly if you’re a small business with a remote or hybrid team. Thankfully, Texaport can help you to streamline your remote team management and ensure that your IT infrastructure meets their needs.
So, whatever you need, you can find it and create a customised managed IT plan that helps you to drive your business to success.
Check out our blog for useful resources and insight into how our services could benefit your organisation. You can also get in touch to get personalised support and to hear from one of our dedicated IT experts.